REFUND AND RETURNS POLICY
We at our store (hereinafter referred to as "we" or "the Company") are committed to providing customers with high-quality products. If you are not satisfied with the product you purchased, we will be happy to help you. Please read the following refund and return policy carefully to understand your rights and procedures.
1.Return Policy
Return period: You can apply for a return within 7 days of receiving the product.
Return conditions: The product must be in unused and original packaging, with complete accessories. We cannot accept returns of used or damaged products.
2.Refund Policy
Refund processing: Once we receive the returned product and verify its status, we will process the refund. The refund will be refunded to your original payment method.
Refund time: Refund processing time usually takes 5 business days, and the specific time may vary depending on the bank or payment service provider.
3.How to return
Make a return request: Please contact our customer service team via email with your order number and reason for return. Email address: reviewsmoderation@spongesweep.com
Get a return authorization: Our customer service will provide you with a return authorization and return address.
Returning Products: Return the product with all accessories, instructions and packaging to the specified address. Please keep your mailing receipt for reference.
4.Shipping Costs
Return shipping costs: Return shipping costs are borne by the customer for returns due to purchase errors or personal reasons. If the product has manufacturing defects or the wrong product is sent, the return shipping costs will be borne by us.
5.Exchange Policy
If you wish to exchange the product, please follow the return process. After the refund is completed, you can place a new order to get the desired product.
6.Special Terms
Discounted Items: Sales or special items are not allowed to be returned or refunded unless the product is defective.
Customized Products: Customized or personalized products are not allowed to be returned or refunded.
7.Contact Us
If you have any questions about the refund and return policy, please feel free to contact us:
Email: reviewsmoderation@spongesweep.com
Return period: You can apply for a return within 7 days of receiving the product.
Return conditions: The product must be in unused and original packaging, with complete accessories. We cannot accept returns of used or damaged products.
2.Refund Policy
Refund processing: Once we receive the returned product and verify its status, we will process the refund. The refund will be refunded to your original payment method.
Refund time: Refund processing time usually takes 5 business days, and the specific time may vary depending on the bank or payment service provider.
3.How to return
Make a return request: Please contact our customer service team via email with your order number and reason for return. Email address: reviewsmoderation@spongesweep.com
Get a return authorization: Our customer service will provide you with a return authorization and return address.
Returning Products: Return the product with all accessories, instructions and packaging to the specified address. Please keep your mailing receipt for reference.
4.Shipping Costs
Return shipping costs: Return shipping costs are borne by the customer for returns due to purchase errors or personal reasons. If the product has manufacturing defects or the wrong product is sent, the return shipping costs will be borne by us.
5.Exchange Policy
If you wish to exchange the product, please follow the return process. After the refund is completed, you can place a new order to get the desired product.
6.Special Terms
Discounted Items: Sales or special items are not allowed to be returned or refunded unless the product is defective.
Customized Products: Customized or personalized products are not allowed to be returned or refunded.
7.Contact Us
If you have any questions about the refund and return policy, please feel free to contact us:
Email: reviewsmoderation@spongesweep.com
Thank you for choosing our store! We are committed to providing you with a satisfactory shopping experience.
